Welcome to CNHA E-Learning Training
This training has been designed for new and existing team members working in the homelessness sector.
Whether you’re just starting out or have been supporting clients for years, these modules are designed to give you the tools, knowledge, and confidence to navigate this complex and important work.
We encourage you to complete the following modules at your own pace:
Orientation
Begin your learning journey by exploring how the alliance model works in practice. Get to know CNHA’s regional partners, governance, and values, and understand the bigger picture of how we collaborate to strengthen homelessness services across our communities.
Understanding Housing Outcomes
Dive into the housing spectrum, from emergency and crisis accommodation to transitional housing, social housing, private rental, and pathways to home ownership. Learn how to match clients with safe, sustainable housing solutions.
Homelessness Services
Understand what homelessness looks like in our region, the groups most at risk, and the range of services available. Explore how we respond to homelessness with care, collaboration, and client-centred practice.
Service Elements
Build confidence in key service processes, including social housing registration, Housing Needs Assessments, financial brokerage, H2H client system, critical incident reporting, and responding to extreme weather.
Hoarding and Squalor
Explore the complexities of hoarding and squalor, including the risks, legal frameworks, safety planning, and respectful case management strategies.